1. Information We Collect

When you use our website or purchase our products, we may collect information such as:

• Full name
• Mobile/phone number
• Email address
• Delivery address
• Billing information, where applicable
• Account login information
• Order and purchase history
• Information you provide when contacting us
• Information provided through forms or customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Deliver products to your provided address
• Contact you regarding your order
• Provide customer support
• Manage your customer account
• Handle returns, refunds and exchanges
• Improve our products and services
• Prevent fraud, abuse or unauthorized activity
• Send service-related communications
• Provide promotional or marketing communications where permitted

3. Order and Delivery Information

When you place an order, we may need to use your name, phone number and delivery address to successfully deliver your order.

We may share the necessary delivery information with our delivery/courier partners when required to fulfill your order. We do not share more information than reasonably necessary for order fulfillment.

4. Payment Information

Order Shop may offer different payment methods.

We do not intend to store sensitive payment-card information on our website unless specifically required by the payment service being used.

Where third-party payment services are used, payment information may be processed according to the applicable payment provider's privacy policy and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Maintain login/session information
• Understand website usage
• Improve website performance and user experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use analytics and advertising technologies provided by third parties to understand website usage, measure advertising performance and improve our marketing.

This may include technologies such as Meta/Facebook advertising tools or similar services when enabled on our website.

These services may collect information according to their own privacy policies and applicable settings.

7. Communication

If you contact Order Shop through phone, email, Messenger, WhatsApp or other communication channels, we may retain relevant information from that communication to provide customer support and maintain service records.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal obligations and dispute resolution.

When information is no longer reasonably required, we may delete or securely dispose of it.

10. Sharing of Information

We may disclose limited personal information when necessary to:

• Delivery and courier service providers
• Payment service providers
• Website/technology service providers
• Customer support providers
• Government or law-enforcement authorities when legally required
• Protect our rights, customers, website or business

We do not sell customers' personal information as a business practice.

11. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw certain permissions or consent where applicable
• Ask questions about how your information is used

To make a privacy-related request, contact us using the information below.

13. Children's Privacy

Our services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised effective date.